Commerce

Orders from the website, order e-mails, the phone, WhatsApp, Facebook and Instagram — in one list, without duplicates.

Automatic import: order e-mails read every 5 minutes, website export files and delivery-company lists.

Confirmation by WhatsApp first — the whole order, address included — then SMS, then a call list with attempts and automatic cancellation.

Automatic address check against the delivery company’s official list of governorates, delegations and towns, typos and Arabic included, with ready messages for the customer.

One-click hand-off to the delivery company (First Delivery, Navex, Colissimo Tunisie and Aramex by API, a file in their format for the others), official delivery notes in one PDF, pickup request and packing list.

Parcels tracked on their own, with an alert and the action to take for every parcel stuck at the depot, at pickup, on delivery or on return.

Cash collection under control: what the delivery company owes you, matched with its payout, late payouts flagged.

Real profit with and without fixed costs, margin per product, dashboard and daily, weekly and monthly reports by e-mail and PDF.

Customer files by phone number, automatic green list and black list, hints of fake customers and duplicate orders.

Products and stock with variants, suppliers with automatic reorder messages by e-mail or WhatsApp.

Team: nine hierarchy levels and rights person by person, employee space, leave, hours and Tunisian payroll (CNSS, IRPP, CSS).

Gestio Assistant answers your questions on stock, orders and figures, and prepares meetings and supplier messages; an AI agent for Messenger and Instagram; social media analytics.