Logging in to GestioDesk
To log in, you need three things: your company code, your user name and your password.
ReadGuides
Every function of GestioDesk, step by step. Pick a topic, read the summary, open the full guide.
Getting started and overview 7
First settings
A few settings at the start make the figures correct: shop name, purchase prices, stock and expenses.
ReadDashboard and statistics
The dashboard shows today's activity at a glance. Statistics give details by product, colour, region and channel.
ReadDaily, weekly and monthly reports
The tool makes a report by itself every morning, every Monday and on the 1st of each month. You can read it, download it as PDF or receive it by e-mail.
ReadUsing the help center
The « ? Aide » button opens the help for the screen you are on. You can also search for a topic and change the language.
ReadGestioDesk notices (maintenance, outage)
When GestioDesk plans maintenance or reports a problem, a window opens for each user.
ReadContacting support
First look for the answer in the help center; otherwise create a ticket, or call support if your plan includes it.
ReadOrders 9
Find and open an order
« Toutes les commandes » shows the orders from all channels. You search, filter, then open the order card.
ReadChoose columns and export the list
The « Filter » button chooses the columns shown. « Exporter la liste affichée » downloads exactly what you see.
ReadImport orders
Orders come in from the carrier lists, from the website file or from the orders mailbox. Nothing is ever created twice.
ReadEnter a new order by hand
For an order received by phone, WhatsApp or social networks. The phone number is the customer's key.
ReadConfirm orders by phone call
Orders from the website and social networks must be confirmed before preparation. This screen lists the ones to call.
ReadCheck addresses marked « À vérifier »
The tool checks each address: governorate and city are required, a landmark is welcome. If something is missing, it prepares the message to the customer.
ReadRead and answer WhatsApp messages
Each customer has a conversation linked to their card and orders. The screen only appears if receiving is turned on.
ReadUnderstand alerts and checks
« Alertes & contrôles » flags parcels that are late, stuck or doubtful. Each parcel has only one delay alert: the most important one.
ReadIgnore or delete an alert
You can hide an alert for a few days, or as long as the parcel stays in the same status. Nothing is removed from the orders.
ReadDelivery and cash collection 4
Send parcels, print labels, request pickup
Sending a parcel is not the same as requesting its pickup. The order is always: send, print the labels, then request the pickup.
ReadTrack parcels at the carrier
« Suivi des colis » shows the carrier pipeline, from entry to payment, and the delivered parcels not yet paid.
ReadMoney collected and to collect
This screen shows cash-on-delivery money. The amounts are estimates: the carrier does not give its payouts through the API.
ReadManage claims
A claim follows a problem with an order (damaged product, lost parcel, delay…) until it is solved.
ReadCustomers and contacts 5
Customer cards
Each customer has a card, recognised by their phone number. It shows all their orders, deliveries and returns.
ReadGreen list and blacklist
Good customers go to the green list, customers who often refuse their parcels go to the blacklist. Rules do it, and you can decide by hand.
ReadThe contact book
« Contacts » keeps the details of suppliers, the delivery company, partners and service providers in one place.
ReadSupplier and delivery company contacts
A « Supplier » contact is linked to the supplier card. A « Delivery company » contact can appear in « Réclamations ».
ReadAnalyse Facebook and Instagram
« Analyse des réseaux sociaux » reads your figures from Meta: followers, comments, messages and posts. It is an analysis screen.
ReadCatalogue and suppliers 4
Products, stock and photos
« Produits & stock » holds your catalogue: prices, colours or sizes, stock and photos.
ReadCalculate costs and margin
« Calcul des coûts » shows what each product really costs you, advertising included, and what it earns you.
ReadSuppliers and stock rules
Save your suppliers and tell the tool when a product is too low. It then prepares the order message.
ReadSend a restock message
Messages to suppliers are prepared as drafts. You read them, then send them by WhatsApp or e-mail.
ReadTeam 7
Occasions and tasks
Prepare the key moments of the year (holidays, sales, back to school…) and give tasks to the team with a deadline.
ReadRequest leave
In « Mon espace », you see your leave balance and make your requests. Everyone only sees their own data.
ReadMy payslips and my hours
In « Mon espace », you download your validated payslips and enter your working hours.
ReadAsk a superior for a meeting
In « Mon espace », you ask a superior for a meeting. They set the date and place, or refuse.
ReadHandle the team's requests
In « Personnel », you accept or refuse the leave, hours and meetings of the people placed lower than you.
ReadStaff records and monthly payroll
With the « Paie » right, you fill in each person's record and prepare their payslip every month.
ReadPayroll settings (Tunisia)
The rates and employer header used to calculate payslips. Rates change with each finance law.
ReadSettings and integrations 5
Shop settings
« Paramètres » sets your shop, confirmations, customer rules, carrier cities and backups.
ReadIntegrations overview
« Intégrations » connects GestioDesk to other services. The « Toutes les liaisons » card shows the state of each connection.
ReadConnect your delivery company
Choose your company in the checked list of Tunisian delivery companies. First Delivery, Navex, Colissimo Tunisie and Aramex are connected by API; the others work by file.
ReadAutomatic status tracking
The tool asks the carrier by itself where the parcels are. You choose how often.
ReadWhatsApp, e-mail and AI assistant
These connections send messages to customers, receive orders by e-mail and help to read addresses.
ReadNews
What actually shipped, in plain words.
October 2026
Navex, Colissimo and Aramex connected
Choose your delivery company in a checked list of Tunisian companies. Four are now connected by API, the others work by file.
September 2026
Projects & Field is open
The second solution is live: files, planning, expenses, hours, quotes and invoices — with four trade packs.
September 2026
A new public site
Ten solutions, dark and light, three languages, and a page per topic instead of one long page.
Support
A real person answers. Tell us what you were doing when it went wrong — that is usually enough.
Report a problem
Tell us the screen and what you did. Send the file from Sauvegardes if you can.
Report it