Get Started
Back to Guides
Home › Guides › The contact book
Customers and contacts

The contact book

« Contacts » keeps the details of suppliers, the delivery company, partners and service providers in one place.

How to do it

  1. Open « Contacts » (Organisation menu).
  2. Click « + Nouveau contact ».
  3. Fill in Name, Category, Company, Position, and at least one way to reach them: phone, WhatsApp or e-mail.
  4. Add the address and a note if needed, then save.
  5. To find a contact, use the search box or the category buttons.
  6. To change a contact, click ✎. « Archiver » puts it away; « voir les archivés » then « Rétablir » brings it back.

Good to know

  • Categories: Supplier, Delivery company, Business customer, Partner, Service provider, Other.
  • Phone, WhatsApp and e-mail are clickable. Nothing is ever sent from this screen.

More guides on this topic

Customer cards

Each customer has a card, recognised by their phone number. It shows all their orders, deliveries and returns.

Read

Green list and blacklist

Good customers go to the green list, customers who often refuse their parcels go to the blacklist. Rules do it, and you can decide by hand.

Read

Supplier and delivery company contacts

A « Supplier » contact is linked to the supplier card. A « Delivery company » contact can appear in « Réclamations ».

Read

Analyse Facebook and Instagram

« Analyse des réseaux sociaux » reads your figures from Meta: followers, comments, messages and posts. It is an analysis screen.

Read

A question this guide does not answer?

Write to our team: a real person answers, usually within one working day.