Shop settings
« Paramètres » sets your shop, confirmations, customer rules, carrier cities and backups.
ReadHow to do it
- WhatsApp — automatic messages: follow the « Mise en route » list, then turn on type by type (confirmation, parcel shipped, customer unreachable). Everything is off by default.
- WhatsApp — receiving: turn on « Recevoir mes messages WhatsApp dans GestioDesk » to see the « Messages WhatsApp » screen.
- Sending e-mail (SMTP): server, login, sender address and Owner address, then « Envoyer un courriel de test ».
- Orders mailbox: IMAP server, address, password, then « Tester la connexion ».
- Artificial intelligence: choose a service, paste your API key, then test it.
Good to know
- Automatic WhatsApp messages are sent only once per order and per type, between 8 am and 8 pm.
- The AI key and passwords are never shown again or written in the log.
- AI only suggests: nothing is changed without your approval.
More guides on this topic
Integrations overview
« Intégrations » connects GestioDesk to other services. The « Toutes les liaisons » card shows the state of each connection.
ReadConnect your delivery company
Choose your company in the checked list of Tunisian delivery companies. First Delivery, Navex, Colissimo Tunisie and Aramex are connected by API; the others work by file.
ReadAutomatic status tracking
The tool asks the carrier by itself where the parcels are. You choose how often.
ReadA question this guide does not answer?
Write to our team: a real person answers, usually within one working day.