Shop settings
« Paramètres » sets your shop, confirmations, customer rules, carrier cities and backups.
ReadHow to do it
- Open « Intégrations » → « Suivi automatique des statuts ».
- Choose how often: every 1, 2, 5, 10, 15, 30, 60 or 120 minutes.
- The new rhythm applies from the next round, without restarting.
- You can stop the tracking, or read again on demand.
- Under the card, look at the differences: orders whose status at the carrier is different.
Good to know
- The carrier API accepts one request per second. With a very short rhythm, a round can last longer than the interval: the next one starts right after, never two at the same time.
- Only orders that are not finished are read again (not delivered and paid, not cancelled, not returned).
More guides on this topic
Integrations overview
« Intégrations » connects GestioDesk to other services. The « Toutes les liaisons » card shows the state of each connection.
ReadConnect your delivery company
Choose your company in the checked list of Tunisian delivery companies. First Delivery, Navex, Colissimo Tunisie and Aramex are connected by API; the others work by file.
ReadWhatsApp, e-mail and AI assistant
These connections send messages to customers, receive orders by e-mail and help to read addresses.
ReadA question this guide does not answer?
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