Send parcels, print labels, request pickup
Sending a parcel is not the same as requesting its pickup. The order is always: send, print the labels, then request the pickup.
ReadHow to do it
- Open « Réclamations » and click « ＋ Nouvelle réclamation », then choose the order. (Or in an order card: « ⚑ Écrire une réclamation ».)
- Choose the reason and write what the customer says.
- Choose the priority (Urgent, High, Normal, Low) and the date « À traiter avant le ».
- Click « Ouvrir la réclamation ».
- Add a dated note for each call or decision with « ＋ Noter ».
- When it is finished, click « ✔ Marquer résolue ».
Good to know
- At the top of the screen, you see your delivery company contacts who handle claims (set them in « Contacts »).
- Write in « Ce que ça me coûte » the cost of a refund or an exchange: the total appears at the top.
- « ⤓ Exporter » downloads the list.
All the delivery companies and how each one connects: Delivery companies.
More guides on this topic
A question this guide does not answer?
Write to our team: a real person answers, usually within one working day.