Find and open an order
« Toutes les commandes » shows the orders from all channels. You search, filter, then open the order card.
ReadHow to do it
- In « Alertes & contrôles », find the alert row.
- Click « Ignorer ▾ » and choose 1, 3, 7, 14 or 30 days.
- Or click « 🗑 Supprimer »: the alert stays hidden as long as the parcel does not change status.
- To act on several alerts, tick their boxes: a bar appears with the same actions.
- The « Masquées (n) » tab shows hidden alerts and who hid them. « Rétablir » brings them back.
Good to know
- A hidden alert is hidden for the whole team.
- A deleted alert comes back if the status changes and the problem appears again.
- You need the « Alertes & contrôles » right.
More guides on this topic
Choose columns and export the list
The « Filter » button chooses the columns shown. « Exporter la liste affichée » downloads exactly what you see.
ReadImport orders
Orders come in from the carrier lists, from the website file or from the orders mailbox. Nothing is ever created twice.
ReadEnter a new order by hand
For an order received by phone, WhatsApp or social networks. The phone number is the customer's key.
ReadConfirm orders by phone call
Orders from the website and social networks must be confirmed before preparation. This screen lists the ones to call.
ReadCheck addresses marked « À vérifier »
The tool checks each address: governorate and city are required, a landmark is welcome. If something is missing, it prepares the message to the customer.
ReadRead and answer WhatsApp messages
Each customer has a conversation linked to their card and orders. The screen only appears if receiving is turned on.
ReadUnderstand alerts and checks
« Alertes & contrôles » flags parcels that are late, stuck or doubtful. Each parcel has only one delay alert: the most important one.
ReadA question this guide does not answer?
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