Choose columns and export the list
The « Filter » button chooses the columns shown. « Exporter la liste affichée » downloads exactly what you see.
ReadHow to do it
- Open « Toutes les commandes ».
- In « Rechercher », type an internal number, a barcode, a name or a phone number.
- Choose a « Groupe », a « Statut précis », a « Priorité » or a period (Aujourd'hui, 7 j, 30 j, Tout).
- Click a row to open the order card: customer, address, items, history.
- Change what you need in the card, then click « Enregistrer ».
- « Effacer les filtres » shows all orders again.
Good to know
- The « Prio » column changes the priority in one click (normal, high, urgent). For several orders: tick them, then choose the priority in the bottom bar.
- « Ordre de préparation » sorts the orders by product and puts the list « À sortir en premier » (urgent, then high) at the top.
More guides on this topic
Import orders
Orders come in from the carrier lists, from the website file or from the orders mailbox. Nothing is ever created twice.
ReadEnter a new order by hand
For an order received by phone, WhatsApp or social networks. The phone number is the customer's key.
ReadConfirm orders by phone call
Orders from the website and social networks must be confirmed before preparation. This screen lists the ones to call.
ReadCheck addresses marked « À vérifier »
The tool checks each address: governorate and city are required, a landmark is welcome. If something is missing, it prepares the message to the customer.
ReadRead and answer WhatsApp messages
Each customer has a conversation linked to their card and orders. The screen only appears if receiving is turned on.
ReadUnderstand alerts and checks
« Alertes & contrôles » flags parcels that are late, stuck or doubtful. Each parcel has only one delay alert: the most important one.
ReadIgnore or delete an alert
You can hide an alert for a few days, or as long as the parcel stays in the same status. Nothing is removed from the orders.
ReadA question this guide does not answer?
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