Find and open an order
« Toutes les commandes » shows the orders from all channels. You search, filter, then open the order card.
ReadHow to do it
- For the carrier lists: in « Toutes les commandes », click « Importer les listes du transporteur » and choose the Excel files.
- The tool shows a preview: new orders, already known, duplicates.
- Check the preview, then confirm the import. Known parcels are only updated.
- For website orders by e-mail: in « Intégrations », set up the orders mailbox card and turn on automatic import.
- Doubtful orders stay « À vérifier » with the reason written; the others go to « Nouvelle commande ».
Good to know
- The barcode always comes from the carrier: it is linked to your order (same customer, same amount) instead of creating a duplicate.
- An order you deleted never comes back by itself with the automatic import.
More guides on this topic
Choose columns and export the list
The « Filter » button chooses the columns shown. « Exporter la liste affichée » downloads exactly what you see.
ReadEnter a new order by hand
For an order received by phone, WhatsApp or social networks. The phone number is the customer's key.
ReadConfirm orders by phone call
Orders from the website and social networks must be confirmed before preparation. This screen lists the ones to call.
ReadCheck addresses marked « À vérifier »
The tool checks each address: governorate and city are required, a landmark is welcome. If something is missing, it prepares the message to the customer.
ReadRead and answer WhatsApp messages
Each customer has a conversation linked to their card and orders. The screen only appears if receiving is turned on.
ReadUnderstand alerts and checks
« Alertes & contrôles » flags parcels that are late, stuck or doubtful. Each parcel has only one delay alert: the most important one.
ReadIgnore or delete an alert
You can hide an alert for a few days, or as long as the parcel stays in the same status. Nothing is removed from the orders.
ReadA question this guide does not answer?
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