Find and open an order
« Toutes les commandes » shows the orders from all channels. You search, filter, then open the order card.
ReadHow to do it
- Open « Confirmations »: the card « Commandes à confirmer » lists the orders in « Nouvelle commande ».
- Call the customer on the number shown.
- If they confirm, click « ✔ Client joint — confirmer »: the order goes to « Confirmée ».
- If there is no answer, click « ✖ Pas de réponse »: the attempt is counted.
- For several orders, tick them: the bottom bar offers « ✔ Confirmer », « ✖ Pas de réponse » or a WhatsApp message to each customer.
- « Passer les confirmées en « Préparée » » moves packed orders forward.
Good to know
- By default: 3 calls at most, at least 1 hour between two attempts, then automatic cancellation. The number of calls is set in « Paramètres ».
- Orders marked « À contrôler » show the reason written by the tool (address, unknown product…).
More guides on this topic
Choose columns and export the list
The « Filter » button chooses the columns shown. « Exporter la liste affichée » downloads exactly what you see.
ReadImport orders
Orders come in from the carrier lists, from the website file or from the orders mailbox. Nothing is ever created twice.
ReadEnter a new order by hand
For an order received by phone, WhatsApp or social networks. The phone number is the customer's key.
ReadCheck addresses marked « À vérifier »
The tool checks each address: governorate and city are required, a landmark is welcome. If something is missing, it prepares the message to the customer.
ReadRead and answer WhatsApp messages
Each customer has a conversation linked to their card and orders. The screen only appears if receiving is turned on.
ReadUnderstand alerts and checks
« Alertes & contrôles » flags parcels that are late, stuck or doubtful. Each parcel has only one delay alert: the most important one.
ReadIgnore or delete an alert
You can hide an alert for a few days, or as long as the parcel stays in the same status. Nothing is removed from the orders.
ReadA question this guide does not answer?
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